CAN I HAVE A REFUND OR EXCHANGE MY PRODUCT?
We will issue refunds for orders that are defective, e.g. misprints, receiving the wrong color or size, or holes in the garment. If a return or exchange is requested, we will review the request and determine if a refund or exchange will be given. Refund/exchange requests must be made within 30 days of the purchase.
No refunds will be given for mistakes made outside of our control. This includes you ordering the wrong size, style, color. Or the following:
Unclaimed - Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment to yourself (if and as applicable).
Wrong Address - If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).
I Want Techno does not accept returns of sealed goods, such as but not limited to face masks, which are not suitable for return due to health or hygiene reasons. You hereby agree that any returned orders with face masks won’t be available for reshipping and will be disposed of.
If we decide to issue a refund for mistakes outside of our control, the customer pays the shipping costs for the return.
Notification for EU consumers: According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:
- the supply of goods that are made to the consumer's specifications or are clearly personalized, therefore I Want Techno reserves rights to refuse returns at its sole discretion.
- sealed goods that were unsealed after delivery and thus aren't suitable for return due to health protection or hygiene reasons, therefore I Want Techno reserves rights to refuse returns at its sole discretion.
This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.
We reserve the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:
- An irregular or excessive returns history indicative of "wardrobing;"
- An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or
- Potential fraudulent or criminal activity.
We print the exact number of garments, based on the orders that came in, and we will not have extras.
Please review your order before you finish checkout to avoid any issues. We will also send an e-mail with details about your order immediately after your order is placed, and if there are any discrepancies in your order at that point, please contact us to make a change.
Similarly, we reserve the right to refuse service to any customer or entity, due to similar actions as noted above.
HOW WILL I KNOW WHEN MY ORDER IS READY?
For every order, we will send two e-mails. One e-mail will show the order details and confirm that the order was placed, and the second e-mail will tell you when your order is being shipped or ready for pickup.
I HAVEN'T RECEIVED MY ORDER YET, AND I NOTICED THAT I ORDERED THE WRONG SIZE. CAN I CHANGE IT?
If you need to change details on your order such as size or color, please contact us at firstname.lastname@example.org. Usually, we can make a change if we are a day or more away from printing. However, once the order has been printed, we are unable to make any size changes or give any refunds.